SHORT BREAKS AND HOLIDAY BOOKING CONDITIONS

Booking via Telephone or Travel Agent

On receipt of your enquiry, we will reserve a holiday provisionally for 3 days (or 1day if the booking is made within 6 weeks of the departure date). If you wish to confirm the booking you must forward a deposit within that three day period.
(Deposits see booking form for details).
A confirmation of your booking will be forwarded to you within seven days of us receiving your deposit.
You must then pay the balance of monies due (without any further reminder from us) on the date specified on your booking confirmation.

 

All Bookings

Holiday prices include coach travel, accommodation, excursions and meals as specified in the holiday description. Some hotels make a small charge for tea or coffee taken after meals. Morning coffee, afternoon tea, personal items and liquid refreshments are not included in the price of the holiday.

Travel tickets will be forwarded approximately 14 days prior to departure. Since feeder routes are frequently re-timed, it is essential that you check the time shown on your travel ticket and do not rely on your initial confirmation for your joining time.

 

Holidays

The price of your holiday is not guaranteed and may be subject to surcharges which may include higher than inflation fuel increases and those resulting from government action, including additional bonding or licensing requirements and increase in VAT. In these cases we reserve the right to pass these amounts on in full. Holiday prices include all coach travel, accommodation and meals as specified in the holiday description and VAT at the current rate where applicable.

 

Special Requests

We will endeavour to pass on any reasonable request to the supplier, but cannot promise that any request will be honoured, and may not always be able to tell you before you leave if we cannot meet your special request. For your own protection, you should obtain confirmation in writing from us that your request will be complied with (where it is possible for us to give this) if your request is important to you.

 

Dietary and other Special Needs

Clients who require a special diet must inform us as soon as possible. Clients with special dietary needs are also strongly urged to make direct contact with the hotel 7-14 days prior to arrival and to forward details of their requirement in writing to the hotel. Clients who are mobility impaired must make this clear on booking form and contact the Customer relations department advising the precise degree of their mobility impairment so that the company can ascertain if the hotel is able to satisfy their needs. The company does not use vehicles fitted with wheelchair lifts, so it essential that all clients are able to manage the steps necessary to board a coach either unaided or with the assistant of a member of their own party.

 

Passports

For all continental holidays you will require a full 10 year British Passport. If you have any doubt about your status as a resident British subject you must check with the Embassies or Consulates of the countries to be visited to confirm Visa requirements needed in your particular circumstances. We cannot accept responsibility if passengers are not in possession of the correct travel documentation.

 

Holiday Insurance

Waltons Coaches do not currently offer holiday insurance and it is the passenger�s responsibility to obtain any cover.

 

Health

Under normal circumstances most Western European Countries do not require visitors to be vaccinated. However, should you require further advice then please contact your GP.

 

Cancellation by the Company

The company reserves the right to cancel departures if the number of clients wishing to travel is less than 25 persons. The company shall not normally cancel a holiday after payment of the balance becomes due (28 days before departure). If for any reason it is found necessary to do so, the company will refund all monies paid, whereupon all liability on the part of the company shall cease

 

Cancellation by the Passenger

The following scale of cancellation charges shall apply to cancellation by the passenger
 

Period before departure in
which cancellation is receivedPercentage of holiday cost payable
as cancellation charges

More than 42 daysDeposit is forfeited

29-42 days100% excluding £20 deposit per person

15- 28 days100%

8-14 days100%

0-7 days100%

 

Artists, Concerts, Entertainments and Rides

We cannot accept responsibility for the non-appearance of any artist or the cancellation / withdrawal / closure of any concert/ event / entertainment / ride/ swimming pool (eg. At Disneyland Paris) for whatever reason. Should any such situation arise, the holiday arrangements will still proceed. We will not always be in a position to advise you in advance of any such cancellation etc. Such situations will not constitute a significant change to your holiday arrangements entitling you to cancel or change to another holiday without paying our normal charges, and no compensation, refunds or expenses will be payable.

 

Itinerary Changes

It may be necessary sometimes at short notice, to make changes to an itinerary due to weather, traffic or road conditions. Regrettably, coaches, trains and ships do occasionally breakdown or suffer mechanical or technical problems, or certain facilities on board a coach, train and ship may become faulty. Every effort will be made to rectify such issues as quickly as possible. In some instances it may be necessary to replace the vehicle which cannot be repaired. We cannot accept any responsibility for delays caused by any form of breakdown.

 

Behaviour

When you book with us, you accept responsibility for any damage or loss caused by you. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be paid direct at the time to the accommodation owner or manager or other supplier. If the actual cost of the loss or the damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded to you. You will be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party�s full legal costs) as a result of your actions. In the event of any customer behaving in such a way as to cause or be likely, (in our reasonable opinion or the reasonable opinion of any person in authority), to cause offence, danger, damage, discomfort or distress to others, we reserve the right to terminate the person�s holiday arrangements. In this situation, we will not be liable to complete your holiday arrangements (including return travel arrangements) and will not pay you, nor be liable for, any refund, compensation, or any others costs you have to pay. We cannot accept liability for the behaviour of others in your accommodation, or if facilities are withdrawn as a result of their action.

 

Baggage

Which term shall include all personal belongings of the client, is conveyed at owners risk throughout and the Company liability shall be limited to taking reasonable care in handling of such items by its servants or agents. Each passenger is allowed one suitcase measuring no more that 26ins x 8ins x 15ins and weighing no more that 33Lb (15kg). In the interest of the health and safety of employees and agents, we ask clients to strictly observe this weight limitation on individual suitcases and clients will be refused porterage facilities for suitcase which exceed the weight limit.

 

Lost or Damaged Property

Please remember to check your bedroom before leaving to make sure you have not left anything behind. It is difficult to retrieve lost property, particularly from overseas tours. Passengers are responsible for ensuring that their luggage is loaded onto the coach. The driver is there to assist only. If the luggage is left behind, under no circumstances is the responsibility of the company. Any damage to suitcases during transit in the locker/boot of our coaches is not the responsibility of Waltons Coaches as long as reasonable care has been taken in loading / unloading.

 

Late Arrival by Passenger and Passengers in Difficulties

Should a passenger arrive late at any halt en route in accordance with an itinerary notified to clients, either verbally or in writing, the company will not accept responsibility to delay departure and a passenger who misses a vehicle shall have no claim against the company. However in accordance with the industry Code of Conduct, the company will make every effort to assist passengers who get into difficulty through circumstances beyond their control providing the passenger requests such assistance from the company by telephoning its emergency number.

 

Animals

Animals (other than registered assistance dogs) are not allowed on tour. Clients with registered assistance dogs must advise the company at the time of booking.

 

Optional Excursions

The company does not operate any excursion other that that included in the price of the holiday and does not accept any liability for payments made to drivers or couriers for such excursions.

 

Hotel Amenties

Some facilities (e.g. Lifts) are not always available due to sudden breakdowns or the need to service them. Other facilities (e.g. outdoor swimming pools) are only available when weather permits. The nature and frequency of entertainment is also subject to demand and it is at the discretion of the hotel.

 

Seating Plans

Everything is done to conform to the seating plans shown in the brochure, but the company reserves the right to modify these as necessary and the company cannot accept bookings contingent upon provision of specific seats. In the event that the vehicle has seats numbered differently from the brochure seating plan, the row number and position (offside/nearside) and not the seat number shall be the determining factors in deciding where passengers shall sit.

 

Authority to sign the Contract

The signing of the booking form shall imply the acceptable of these terms by the signatory and all other passengers listed on the booking form and by signing the signatory is confirming that he has the full authority of these other persons to sign on their behalf.

 

Transfers

The company will permit clients to transfer the booking to other tours or other dates more than 42 days prior to departure without forfeiture of deposit providing the client pays an administration fee of £5 per booking form.
The company will permit assignment of the holiday to another client or clients subject to a £5 administration charge.

 

Fixed Price Guarantee and Financial Protection

The contract between the client and the company is defined by these booking conditions and the confirmation invoice which is issued upon receipt by the company of the deposit. The price of the holiday as set out on the confirmation invoice is fully guarantee and not be subject to any surcharges.

 

Complaints and Disputes

It is a condition of the contract between us that clients raise any complaints with the relevant person as and when they arise. The relevant person is the hotel manager for complaints about hotel service and the tour driver for complaints about travel arrangements. (The tour driver will also attempt to assist in the event of any failure by the hotel manager to resolve a complaint about the hotel). We cannot deal with complaints which have not been raised in this way.

In the event that it is found impossible to rectify a problem arising during the holiday, we can normally agree an amicable settlement between us after you have returned from holiday, providing you write to our Customer Relations Department within 28 days of the completion of the holiday.